Support
| Topic | Contact |
|---|---|
| Technical and account support (integration, numbers, keys, webhooks) | support@turbonotify.com or WhatsApp +55 11 97311-7056 |
| Sales, resale and the Custom plan | sales@turbonotify.com |
| Invoices, payments and refunds | billing@turbonotify.com |
| Personal data protection (LGPD) | privacy@turbonotify.com |
If you already have an account, you can also open a ticket from the dashboard, under Support (opens in a new tab) .
To get it solved faster
Include in your message:
- Your account email and the alias of the number involved (
mainor the extra number’s alias). - The error code and the full API response, or the event
id(evt_…) and themessage_id(msg_…) when it is about a message. - The approximate time, with time zone.
Never send your API key. If it leaked, revoke it in the dashboard and create a new one (see API key).
Before you write
- Quickstart: the most common errors of a first send.
- Error codes: what each code means and what to do.
- Number status: why a number is disconnected or failed.